Ryan Martis
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« on: July 14, 2009, 04:10:49 AM » |
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For an effective and good communication ... Be a good listener first ::
When people express themselves verbally; they generally want evidence of at least two things:
They've been heard and They've been understood. A good communicator tries first to be a good listener, here we advocate five steps toward good listening.
* Blending: Everything about you, from body posture to voice volume, must give the impression that you hear and understand.
* Backtracking: Repeating back some of the actual words that another person Is using and sending a clear signal that you're listening.
* Clarifying: This step allows you to figure out what the person intents to communicate.
* Summarizing: This allows you to make sure that both you and the Other person are on the same page.
* Reconfirming: The fifth and the final step is to confirm what you Have heard.
The key point: Listen first, listen well: You aren't likely to be heard (or understood) until the person has said what he or she has to say.
Learn and practices these five steps for good listening: Blend, back-track, clarify, summarize and re-confirming. Make sure the other person knows you've heard and understood: You must establish this fact before you attempt to get him or her to Hear and understand you.... .. try it out
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