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Title: IBM study: Customer Service, Multi-Channel Distribution Could Help Insurers Mantain High Levels of Customer Loyalty Post by: Raghav on August 28, 2007, 01:58:31 PM IBM study: Customer Service, Multi-Channel Distribution Could Help Insurers Mantain High Levels of Customer Loyalty IBM study: Customer Service, Multi-Channel Distribution Could Help Insurers Mantain High Levels of Customer LoyaltyA new study from the IBM Institute for Business Value Indicates that Insurers Need to Enhance Customer Service and Distribution... http://technoworldinc.com/empty-t24328.0.html;msg25878#msg25878 |